Recall

A recall campaign is usually initiated by the manufacturer to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for various reasons. Toyota is no exception. We care about the safety of our customers and therefore, we strive to recall and service cars as quickly and efficiently as possible.

Car owners will be notified by a letter or a phone call. In addition to that, owners can use the recall checker available here to check if their car has been affected by any recall. All they need to do, is enter the Vehicle Identification Number (VIN). Alternatively, owners can log in to their personal site (if they have a user account and have registered their car there), or call a Toyota retailer to get that information.

Your car’s VIN is in the car registration document. It's a 17-digit-long number which contains letters and numbers.You can also find it on the car itself. For the exact location, check your owner manual, or have a look here.

If appointments for a specific recall campaign are already available in your region, you can book one online, or call a Toyota retailer to schedule it.

You may be contacted by your Toyota retailer, Toyota head office or the local automotive authority in your country depending on your local regulation.

You can find out by using the Toyota recall checker. Alternatively, your local Toyota retailer will be able to check it for you.

Cars affected by safety recalls rarely need to stop being driven. If Toyota needs to advise you to stop driving your car, we will contact you directly to say so. You can always contact your Toyota retailer to find out more. Nevertheless, we encourage you to have any open recall-related service done on your car as soons as possible.

Toyota rigorously tests every aspect of each car before production commences. After Toyota cars are delivered to our customers, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Toyota dealers and our customers. When an issue is identified we believe we are acting in your best interest by recalling your car.

No, only Toyota licensed technicians should complete the modifications required for recalls.

No, recall-related services / repairs are free of charge.

This depends on the model and nature of the recall. Your Toyota retailer will let you know about the time necessary to complete the work on your vehicle. If unforeseen circumstances arise, the  repair may take longer than planned, but your Toyota dealer will keep you informed if this happens.

A replacement car may be offered to you for certain recall campaigns. Please note that fees for replacement cars may vary depending on the market where your vehicle is serviced.

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible.

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.

No, it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.

Yes, you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.

It’s our understanding that no motor insurance policy is affected by an outstanding recall.

No, the technicians who carry out the recall repairs on your car are licensed by Toyota and trained to the very highest standards, so they will take every care with your vehicle.

Please inform Toyota and the authorities (if required by law) that you no longer own the vehicle.